Terms of Service & Privacy Policy

VCG QLD CO PTY LTD (ABN 72 643 362 029)

Last Updated: 23 January 2026

Terms of Service

Welcome to VCG QLD CO PTY LTD (ABN 72 643 362 029) ("VCG QLD", "we", "us", or "our"). These Terms of Service constitute a legally binding agreement between you and VCG QLD governing your access to and use of our website and the purchase of our products, including water purifiers and related appliances. By accessing our website, browsing our products, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If these terms are not acceptable to you, we kindly ask that you refrain from using our website or purchasing our products.

2. Use of Website

You are granted a limited, non-exclusive, non-transferable license to access and use this website for personal, non-commercial purposes.

You agree not to:

  • Modify, copy, distribute, or reproduce any content from this website without prior written consent.
  • Use this website for any unlawful purpose or in violation of these terms.
  • Attempt to gain unauthorized access to any portion of the website or its systems.
  • Interfere with or disrupt the website's operation or security.

3. Products and Pricing

We strive to ensure all product information, including descriptions, specifications, and pricing, is accurate and up-to-date. However, we do not warrant that product information is error-free.

We reserve the right to:

  • Correct any errors or inaccuracies in product information or pricing.
  • Refuse or cancel orders placed at incorrect prices, even after order confirmation.
  • Modify or discontinue products without prior notice.

Product availability is subject to change. All promotional offers and discounts are valid for the period specified and may be modified or withdrawn at any time.

4. Warranties

Our products are covered by manufacturer warranties, details of which are provided with your purchase. These warranties are subject to the terms and conditions set by the manufacturer. To the extent permitted by Australian Consumer Law, we disclaim all other warranties, express or implied. Nothing in these terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law or other applicable legislation that cannot be excluded.

5. Limitation of Liability

To the maximum extent permitted by law, VCG QLD and its suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claim arising from your use of our products or services shall not exceed the amount paid by you for the product or service in question.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of VCG QLD or its content suppliers and is protected by Australian and international copyright laws. Unauthorized use of any materials may violate copyright, trademark, and other applicable laws.

7. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Brisbane, Queensland. We encourage you to contact us first to resolve any disputes informally.

Privacy Policy

VCG QLD CO PTY LTD (ABN 72 643 362 029) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information from you when you use our contact form, purchase a product, or interact with our website.

This information may include:

  • Your name, email address, and physical address.
  • Details about the products you are interested in (e.g., model, purchase method).
  • Information you provide in your messages to us.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

  • Processing and fulfilling your product orders and enquiries.
  • Providing customer support and after-sales service.
  • Communicating with you about products, services, and promotional offers (with your consent).
  • Improving our website, products, and services based on user feedback and behavior.
  • Complying with legal obligations and protecting our legal rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted service providers (such as delivery couriers, payment processors, or email service providers) who assist us in operating our business, provided they agree to keep your information confidential and use it only for the purposes we specify. We may also disclose your information where required or permitted by law.

3. Third-Party Services and Cookies

Our website uses cookies and third-party services to provide functionality and improve your browsing experience.

These services may collect certain information about your visit:

  • Analytics Services: We use third-party analytics tools to understand how visitors interact with our site. These services may collect information such as your IP address, browser type, pages visited, time spent on pages, and other usage statistics in aggregated and anonymized form.
  • Map Services: Our contact page uses mapping services to display our location. These services may collect your IP address and location data to provide the map functionality.
  • Security Services: We use security verification services on our contact form to prevent spam and abuse. These services analyze user behavior and device information to verify legitimate users.
  • Video Content: Our product pages may display embedded videos from third-party platforms. When you view these videos, the video platform may collect information about your viewing activity and use cookies in accordance with their own privacy policies.

The information collected by these services is used solely to provide website functionality, improve user experience, and protect our systems. You can control cookies through your browser settings, though disabling cookies may affect certain website functionality. We encourage you to review the privacy policies of these third-party service providers.

4. Data Security

We are committed to ensuring the security of your information. We retain collected information only for as long as necessary to fulfill the purposes outlined in this privacy policy and to comply with legal obligations. We implement commercially reasonable technical and organizational measures to protect your personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification.

5. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of any inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal retention requirements.
  • Opt-out of receiving marketing communications from us.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about how we handle user data and personal information, or wish to exercise your privacy rights, please contact us through our contact page. We will respond to your enquiry within a reasonable timeframe.